Privacy Policy
At Extair, your privacy and trust are extremely important to us. This Privacy Policy explains in detail the types of personal information we collect, how we use it, when we may share it, and the choices you have regarding your data. By using our website, you agree to the practices described below.
When you visit or use our website, we may collect information that can identify you personally, as well as non-identifying information. This includes:
a. Personal Information: Name, Email address, Phone number, Mailing/shipping address, Payment information (processed securely by third-party credit card processors), Account information;
b. Non-Personal Information: IP address, Browser type and version, Device information, Pages visited on our website and time spent on them, Interaction with our marketing materials;
c. Information You Provide: Information you provide through forms, orders, inquiries, surveys, or customer support interactions;
We use the information we collect for a variety of purposes, including but not limited to:
Processing, shipping, and fulfilling your orders
Communicating with you about your order status, promotions, or updates
Personalizing and improving your website experience
Conducting analytics to understand website usage and improve services
Sending marketing emails, if you have opted in
Detecting, preventing, and addressing technical issues or fraud
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties to help us operate our business, including:
Credit Card Processors: To securely process payments
Shipping Providers: To ensure timely delivery of your orders
Marketing and Analytics Services: To track website performance, measure campaign success, and improve your experience
We may also disclose your information if required by law, to enforce our terms of service, or to protect our rights, property, or safety, as well as that of our customers.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and gather analytics data. Cookies help us:
Remember your preferences and settings
Understand how visitors use our website
Tailor marketing and promotional content
You may choose to disable cookies in your browser settings. However, some parts of our website may not function properly without them.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, your information is securely deleted or anonymized.
Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage over the internet is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you
Correction: You can request corrections or updates to your personal information
Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly
Deletion: Where applicable, you can request deletion of your personal information, subject to legal or contractual obligations